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Tiwaz · 03-16-2003, 08:36 AM

I took your advice Joe, and I sent another email. In reply, they asked me to send dxdiag.txt, which I did. The replied the following:

Response (Box Jason C.) - 03/14/2003 01:35 PM
If the game still will not run, unfortunately, I have no further suggestions for you at this time. We have exhausted all of the standard troubleshooting which can be done remotely, and at this point the game should be running properly but is not. This could be due to a hardware incompatibility, which we are not aware of, or simply a problem that was overlooked due to the nature of this correspondence. If you continue to troubleshoot your machine on your own and solve the problem, please drop us a line. If you would like to return the game for a shrink wrapped copy which you can return to the place of purchase, please send the entire game contents along with a copy of your original receipt to the address below:

ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
Warranty #: (650) 628-1900
Warranty emails; warranty@ea.com

Well, they did the best they could, I presume...

	(#11)
Tiwaz is Offline Senior Member Posts: 637 Join Date: Nov 2002 Location: Out	03-16-2003, 08:36 AM I took your advice Joe, and I sent another email. In reply, they asked me to send dxdiag.txt, which I did. The replied the following: Response (Box Jason C.) - 03/14/2003 01:35 PM If the game still will not run, unfortunately, I have no further suggestions for you at this time. We have exhausted all of the standard troubleshooting which can be done remotely, and at this point the game should be running properly but is not. This could be due to a hardware incompatibility, which we are not aware of, or simply a problem that was overlooked due to the nature of this correspondence. If you continue to troubleshoot your machine on your own and solve the problem, please drop us a line. If you would like to return the game for a shrink wrapped copy which you can return to the place of purchase, please send the entire game contents along with a copy of your original receipt to the address below: ADDRESS: EA Customer Warranty P. O. Box 9025 Redwood City, CA 94065-9025 Warranty #: (650) 628-1900 Warranty emails; warranty@ea.com Well, they did the best they could, I presume...