By experience, I think the right person:
1) Should know the game well, gameplay and technical wise, able to answer all kinds of questions by our users.
2) Is a well-known and respected member of the community, a server admin, squad leader, modder/skinner/mapper, or just a loud person rolleyes:
3) Has a high EQ, or at least mentally stable. able to cope with the often offensive flock of members. For us, it's a tradition of some sort... oOo:
PM me then.