Alliedassault - View Single Post

AG87 · 02-11-2002, 07:11 AM

I need some help trouble shooting the freeze problem. Below I will post the e-mail exchanges I had with EA. They actually have some pretty good suggestions in them that might help others. Unfortunately they did not solve my problem.

My specs
P4 1.6
MSI Ultra 645 MB (ms-6547)
motherboard sound avance 97
hercules 4500 64mb video
256 MB DDR ram
20 gig HD
XP Home Edition

I am pretty sure it is the video since disabling the sound still does not fix the problem. Is anyone using the hercules card with success?

and in case it is not the video but sound, is anyone using this mb sound with a different video with any success?

Thanks
Paul

E-mails below: Oldest is on bottom

Hello,

Thank you for your reply. If the game still will not run, unfortunately, I
have no further suggestions for you at this time. We have exhausted all of
the standard troubleshooting which can be done remotely, and at this point
the game should be running properly but is not. This could be due to a
hardware incompatibility, which we are not aware of, or simply a problem
that was overlooked due to the nature of this correspondence. If you
continue to troubleshoot your machine on your own and solve the problem,
please drop us a line. If you would like to return the game for a shrink
wrapped copy which you can return to the place of purchase, please send the
entire game contents along with a copy of your original receipt to the
address below:

ADDRESS:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94063-9025
Warranty #: (650) 628-1900
Warranty emails; cswarranty@ea.com

Hopefully these suggestions will help resolve your difficulty playing the
game.

Thank you for contacting EA Technical Support.

Chris H.
EA Technical Support

-----Original Message-----
From: Paul
To: Support21
Subject: Re: EA Tech Support request for Medal of Honor Allied
Assault(autogeneration)

Chris,

I disable the sound. All I can do in the training scenario is run around.
Without the sound it doesn't activate the objectives to move on. After
about 2 minutes of doing this it still locked up. I guess its the video
card. That's strange I have a hercules 4500 64MB with the latest drivers.
What else could it be?

Paul
----- Original Message -----
From: "Support21" <Support21@ea.com>
To: "Paul
Sent: Monday, February 11, 2002 12:36 PM
Subject: RE: EA Tech Support request for Medal of Honor Allied
Assault(autogeneration)

Hello,

Thank you for your reply. Ok, that's strange. I don't know how it could be
re-writing the config file. Lets try this though. Right click my computer
and go to properties. Then click on the hardware tab, and then the device
manager button. Left click on the + symbol next to sound, video, and game
controllers. Then double click on your sound card. From here, disable your
sound card, then close out and re-start your system. Then try loading the
game. If this works, then we know the sound card is the culprit here.

Hopefully these suggestions will help resolve your difficulty playing the
game.

Thank you for contacting EA Technical Support.

Chris H.
EA Technical Support

-----Original Message-----
From: Paul
Sent: Sunday, February 10, 2002 5:46 PM
To: Support21
Subject: Re: EA Tech Support request for Medal of Honor Allied
Assault(autogeneration)

Chris,

There were no old drivers. I tried the software fix and it still locks up.
Funny thing is after I save the cfg file and re open it the change is there.
The game still crashes and after a hard reboot when I open the file the
change is not there any more. Is the game "fixing" the change before it
runs?

Paul
----- Original Message -----
From: "Support21" <Support21@ea.com>
To: "'Paul
Sent: Sunday, February 10, 2002 1:41 PM
Subject: RE: EA Tech Support request for Medal of Honor Allied Assault(aut
ogeneration)

>
>
> Hello Paul,
>
> Thank you for your reply. First check to see if there are any older
drivers
> that were not completely removed from your system. To do this, restart
your
> computer, and while it is booting up, try hitting the F8 key about once
> every 3/4 second. This will eventually bring up a menu. One of the
options
> on the menu will be "restart in Safe Mode." Select this option. When the
> computer is up and running, go to your my computer icon, and go into
> 'Control Panel'. Go to 'System'. From here, click on the 'Device
Manager'
> tab and look for the line that says 'Display Adapters'. On the left hand
> side, you will see a '+' sign. Click on the '+' and all of the drivers
that
> are installed for that device will show up. If there are any devices
listed
> other than the one for your current video card, highlight it and click on
> the 'Remove' button. Do this for each device that is not your current
video
> card. Once this is done, restart your computer and go into normal
Windows.
>
>
> If that doesn't work, we will want to edit your config file for the game.
> It will be called unnamedsoldier.cfg and it will be located in the
> Main/Configs folder in the Medal of Honor Directory. Make sure you open
up
> the file using Word Pad. Once it's opened, you will be looking for this
> line. seta s_milesdriver "Miles Fast 2D Positional Audio" Change the
word
> in quotes so it says software. It should then look like this. seta
> s_milesdriver "Software" Then save the change, close out and try the game
> again.
>
> Hopefully these suggestions will help resolve your difficulty playing the
> game.
>
> Thank you for contacting EA Technical Support.
>
> Chris H.
> EA Technical Support
>
> Please include all previous emails (AOL users will have to cut and paste
the
> contents of this email into their reply.) and refer to:
> http://techsupport.ea.com for more information. If you have found a
solution
> other than what I have suggested, please reply with that solution so we
can
> better serve our customers.
>
>
>
> -----Original Message-----
> From: Paul
> Sent: Friday, February 08, 2002 8:54 PM
> To: Support21
> Subject: Re: EA Tech Support request for Medal of Honor Allied
> Assault(autogeneration)
>
>
> Chirs,
>
> Tried both of those and it didn't work. I tried starting the game and
then
> just let it sit there. No inputs at all and the game still locked up
after
> a few minutes.
>
> I have attached the dxdiag file.
>
> Paul
> ----- Original Message -----
> From: "Support21" <Support21@ea.com>
> To: "Paul
> Sent: Friday, February 08, 2002 7:05 PM
> Subject: RE: EA Tech Support request for Medal of Honor Allied Assault
> (autogeneration)
>
>
>
>
> Hello Paul,
>
> Thank you for sending your concerns regarding Medal of Honor. First, open
> your Control Panel (Start > Run > Control Panel) and find the Multimedia
> icon. Double click this icon and look for the Audio tab. On the Audio
tab,
> there should be a box labeled "Preferred playback device." Make sure that
> the selected device matches your sound card. If not, click the down arrow
> on the right side of this box and select your sound card name. Then look
> down in the lower part of the dialog box and be sure that "Use only
> preferred devices" is checked. Click OK to close this dialog and then
close
> the control panel.
>
> Next, try lowering your audio hardware acceleration. The quickest way to
> accomplish this is to run the DirectX Diagnostic Tool by clicking on your
> Start button, select Run and type in "dxdiag" without the quotes. When
you
> click OK, DxDiag should launch. Go to the Sound tab and locate the
Hardware
> Sound Acceleration Level slider. Click on the indicator and drag it down
to
> Basic (second notch from the left). If it's already on Basic (or None),
go
> ahead and try raising it up to Full. There is no need to reboot for the
> change to take effect, so just click Exit to close DxDiag and try running
> the game again.
>
> To resolve this we will want to tell your dial up service not to try and
> automatically connect. Follow these steps to do this:
>
> 1) Click the "Start" button, then click "Settings", then click "Control
> Panel"
> 2) Once the "Control Panel" is loaded, double-click on "Internet Options"
> 3) Click the "Connections" tab
> 4) Check "Never dial a connection"
> 5) Click "Apply", then click "OK"
>
> The auto dialer should not start running now.
>
> For Windows XP computer you may need to make further configuration
changes.
> Follow these steps:
> 1. Click the START button and select CONTROL PANEL.
> 2. Open NETWORK CONNECTIONS.
> 3. On the top menu choose ADVANCED then DIAL-UP PREFERENCES.
> 4. On the AUTO-DIAL tab uncheck any items that are currently checked.
> 5. Click OK to close the window and try the game again.
>
> If none of these suggestions help, please allow me to get a closer look at
> your system configuration. There's a program called DirectX Diagnostic
Tool
> that will give me some information about your hardware. Go to your Start
> button, click on Run and type in "dxdiag" (without the quotes). Click on
OK
> and then click on the Save All Information button at the bottom. This
will
> let you save a file called dxdiag.txt to a directory on your hard drive.
> Save it to a location you will remember and please send this file as an
> attachment to your next email.
>
> Hopefully these suggestions will help resolve your difficulty playing the
> game.
>
> Thank you for contacting EA Technical Support.
>
> Chris H.
> EA Technical Support
>
> Please include all previous emails (AOL users will have to cut and paste
the
> contents of this email into their reply.) and refer to:
> http://techsupport.ea.com for more information. If you have found a
solution
> other than what I have suggested, please reply with that solution so we
can
> better serve our customers.
>
>
>
> -----Original Message-----
> From: Paul
> Sent: Thursday, February 07, 2002 7:43 PM
> To: EA_support
> Subject: Fw: EA Tech Support request for Medal of Honor Allied Assault
> (autogeneration)
>
>
> This is a copy of the original. I have included some more hardware info
in
> the attachment.
>
> Thanks
>
> Paul
> ----- Original Message -----
> From: "Paul
> To: <support@ea.com>
> Sent: Thursday, February 07, 2002 9:40 PM
> Subject: EA Tech Support request for Medal of Honor Allied Assault (auto
> generation)
>
>
> > Support request generated by EASy. Copyright 2000 Electronic Arts.
> >
> > Product:Medal of Honor Allied Assault
> >
> > > >
> > The game crashes and freezes in the training mission. I have downloaded
> the
> > latest drivers and bios with no change. I have a P4 on a MSI
motherboard
> > (MS-6547) 256MB of PC 2700 ram. Hercules 4500 64MB video card. Sound
is
> on
> > the motherboard and is Avance 97. It seems like the crash always occurs
> > when sound is being produced.
> >
>

[This message has been edited by AG87 (edited February 11, 2002).]

	(#1)
AG87 is Offline Junior Member Posts: 2 Join Date: Jan 2002 Location: Litttle Rock AR	02-11-2002, 07:11 AM I need some help trouble shooting the freeze problem. Below I will post the e-mail exchanges I had with EA. They actually have some pretty good suggestions in them that might help others. Unfortunately they did not solve my problem. My specs P4 1.6 MSI Ultra 645 MB (ms-6547) motherboard sound avance 97 hercules 4500 64mb video 256 MB DDR ram 20 gig HD XP Home Edition I am pretty sure it is the video since disabling the sound still does not fix the problem. Is anyone using the hercules card with success? and in case it is not the video but sound, is anyone using this mb sound with a different video with any success? Thanks Paul E-mails below: Oldest is on bottom Hello, Thank you for your reply. If the game still will not run, unfortunately, I have no further suggestions for you at this time. We have exhausted all of the standard troubleshooting which can be done remotely, and at this point the game should be running properly but is not. This could be due to a hardware incompatibility, which we are not aware of, or simply a problem that was overlooked due to the nature of this correspondence. If you continue to troubleshoot your machine on your own and solve the problem, please drop us a line. If you would like to return the game for a shrink wrapped copy which you can return to the place of purchase, please send the entire game contents along with a copy of your original receipt to the address below: ADDRESS: EA Customer Warranty P. O. Box 9025 Redwood City, CA 94063-9025 Warranty #: (650) 628-1900 Warranty emails; cswarranty@ea.com Hopefully these suggestions will help resolve your difficulty playing the game. Thank you for contacting EA Technical Support. Chris H. EA Technical Support -----Original Message----- From: Paul To: Support21 Subject: Re: EA Tech Support request for Medal of Honor Allied Assault(autogeneration) Chris, I disable the sound. All I can do in the training scenario is run around. Without the sound it doesn't activate the objectives to move on. After about 2 minutes of doing this it still locked up. I guess its the video card. That's strange I have a hercules 4500 64MB with the latest drivers. What else could it be? Paul ----- Original Message ----- From: "Support21" <Support21@ea.com> To: "Paul Sent: Monday, February 11, 2002 12:36 PM Subject: RE: EA Tech Support request for Medal of Honor Allied Assault(autogeneration) Hello, Thank you for your reply. Ok, that's strange. I don't know how it could be re-writing the config file. Lets try this though. Right click my computer and go to properties. Then click on the hardware tab, and then the device manager button. Left click on the + symbol next to sound, video, and game controllers. Then double click on your sound card. From here, disable your sound card, then close out and re-start your system. Then try loading the game. If this works, then we know the sound card is the culprit here. Hopefully these suggestions will help resolve your difficulty playing the game. Thank you for contacting EA Technical Support. Chris H. EA Technical Support -----Original Message----- From: Paul Sent: Sunday, February 10, 2002 5:46 PM To: Support21 Subject: Re: EA Tech Support request for Medal of Honor Allied Assault(autogeneration) Chris, There were no old drivers. I tried the software fix and it still locks up. Funny thing is after I save the cfg file and re open it the change is there. The game still crashes and after a hard reboot when I open the file the change is not there any more. Is the game "fixing" the change before it runs? Paul ----- Original Message ----- From: "Support21" <Support21@ea.com> To: "'Paul Sent: Sunday, February 10, 2002 1:41 PM Subject: RE: EA Tech Support request for Medal of Honor Allied Assault(aut ogeneration) > > > Hello Paul, > > Thank you for your reply. First check to see if there are any older drivers > that were not completely removed from your system. To do this, restart your > computer, and while it is booting up, try hitting the F8 key about once > every 3/4 second. This will eventually bring up a menu. One of the options > on the menu will be "restart in Safe Mode." Select this option. When the > computer is up and running, go to your my computer icon, and go into > 'Control Panel'. Go to 'System'. From here, click on the 'Device Manager' > tab and look for the line that says 'Display Adapters'. On the left hand > side, you will see a '+' sign. Click on the '+' and all of the drivers that > are installed for that device will show up. If there are any devices listed > other than the one for your current video card, highlight it and click on > the 'Remove' button. Do this for each device that is not your current video > card. Once this is done, restart your computer and go into normal Windows. > > > If that doesn't work, we will want to edit your config file for the game. > It will be called unnamedsoldier.cfg and it will be located in the > Main/Configs folder in the Medal of Honor Directory. Make sure you open up > the file using Word Pad. Once it's opened, you will be looking for this > line. seta s_milesdriver "Miles Fast 2D Positional Audio" Change the word > in quotes so it says software. It should then look like this. seta > s_milesdriver "Software" Then save the change, close out and try the game > again. > > Hopefully these suggestions will help resolve your difficulty playing the > game. > > Thank you for contacting EA Technical Support. > > Chris H. > EA Technical Support > > Please include all previous emails (AOL users will have to cut and paste the > contents of this email into their reply.) and refer to: > http://techsupport.ea.com for more information. If you have found a solution > other than what I have suggested, please reply with that solution so we can > better serve our customers. > > > > -----Original Message----- > From: Paul > Sent: Friday, February 08, 2002 8:54 PM > To: Support21 > Subject: Re: EA Tech Support request for Medal of Honor Allied > Assault(autogeneration) > > > Chirs, > > Tried both of those and it didn't work. I tried starting the game and then > just let it sit there. No inputs at all and the game still locked up after > a few minutes. > > I have attached the dxdiag file. > > Paul > ----- Original Message ----- > From: "Support21" <Support21@ea.com> > To: "Paul > Sent: Friday, February 08, 2002 7:05 PM > Subject: RE: EA Tech Support request for Medal of Honor Allied Assault > (autogeneration) > > > > > Hello Paul, > > Thank you for sending your concerns regarding Medal of Honor. First, open > your Control Panel (Start > Run > Control Panel) and find the Multimedia > icon. Double click this icon and look for the Audio tab. On the Audio tab, > there should be a box labeled "Preferred playback device." Make sure that > the selected device matches your sound card. If not, click the down arrow > on the right side of this box and select your sound card name. Then look > down in the lower part of the dialog box and be sure that "Use only > preferred devices" is checked. Click OK to close this dialog and then close > the control panel. > > Next, try lowering your audio hardware acceleration. The quickest way to > accomplish this is to run the DirectX Diagnostic Tool by clicking on your > Start button, select Run and type in "dxdiag" without the quotes. When you > click OK, DxDiag should launch. Go to the Sound tab and locate the Hardware > Sound Acceleration Level slider. Click on the indicator and drag it down to > Basic (second notch from the left). If it's already on Basic (or None), go > ahead and try raising it up to Full. There is no need to reboot for the > change to take effect, so just click Exit to close DxDiag and try running > the game again. > > To resolve this we will want to tell your dial up service not to try and > automatically connect. Follow these steps to do this: > > 1) Click the "Start" button, then click "Settings", then click "Control > Panel" > 2) Once the "Control Panel" is loaded, double-click on "Internet Options" > 3) Click the "Connections" tab > 4) Check "Never dial a connection" > 5) Click "Apply", then click "OK" > > The auto dialer should not start running now. > > For Windows XP computer you may need to make further configuration changes. > Follow these steps: > 1. Click the START button and select CONTROL PANEL. > 2. Open NETWORK CONNECTIONS. > 3. On the top menu choose ADVANCED then DIAL-UP PREFERENCES. > 4. On the AUTO-DIAL tab uncheck any items that are currently checked. > 5. Click OK to close the window and try the game again. > > If none of these suggestions help, please allow me to get a closer look at > your system configuration. There's a program called DirectX Diagnostic Tool > that will give me some information about your hardware. Go to your Start > button, click on Run and type in "dxdiag" (without the quotes). Click on OK > and then click on the Save All Information button at the bottom. This will > let you save a file called dxdiag.txt to a directory on your hard drive. > Save it to a location you will remember and please send this file as an > attachment to your next email. > > Hopefully these suggestions will help resolve your difficulty playing the > game. > > Thank you for contacting EA Technical Support. > > Chris H. > EA Technical Support > > Please include all previous emails (AOL users will have to cut and paste the > contents of this email into their reply.) and refer to: > http://techsupport.ea.com for more information. If you have found a solution > other than what I have suggested, please reply with that solution so we can > better serve our customers. > > > > -----Original Message----- > From: Paul > Sent: Thursday, February 07, 2002 7:43 PM > To: EA_support > Subject: Fw: EA Tech Support request for Medal of Honor Allied Assault > (autogeneration) > > > This is a copy of the original. I have included some more hardware info in > the attachment. > > Thanks > > Paul > ----- Original Message ----- > From: "Paul > To: <support@ea.com> > Sent: Thursday, February 07, 2002 9:40 PM > Subject: EA Tech Support request for Medal of Honor Allied Assault (auto > generation) > > > > Support request generated by EASy. Copyright 2000 Electronic Arts. > > > > Product:Medal of Honor Allied Assault > > > > > > > > The game crashes and freezes in the training mission. I have downloaded > the > > latest drivers and bios with no change. I have a P4 on a MSI motherboard > > (MS-6547) 256MB of PC 2700 ram. Hercules 4500 64MB video card. Sound is > on > > the motherboard and is Avance 97. It seems like the crash always occurs > > when sound is being produced. > > > [This message has been edited by AG87 (edited February 11, 2002).]