I highly doubt they carry the keys and keyboards for every model of laptop that they have every sold in the past 3+years just in case. so no i dont think they were bullshitting you
you should have sent it in.
"I'm a dog chasing cars. I wouldn't know what to do if I caught one. I just *do* things. I'm a wrench in the gears. I *hate* plans." - The Joker http://pressthenyckbutton.blogspot.com/